FAQ
Discover thoughtfully curated answers to our most frequently asked questions — about sleep, our products, and your personal Moonelle experience.
Find answers to our most common customer questions below.
Shipping & Returns
How long does shipping take?
Our delivery time is 5 to 12 business days, depending on the destination.
Do you offer free shipping?
Yes — shipping is always free, with no minimum order value.
Do you ship internationally?
Yes, we deliver worldwide. Available options will appear during checkout.
Can I track my order?
Absolutely. Once your package has shipped, you will receive a tracking link via email.
What should I do if my package is delayed?
If your order hasn’t arrived after 12 business days, please contact our customer support team.
Can I return or exchange my order?
Yes — we offer a 90-day return period. Products must be unused and in their original packaging.
How do I start a return?
Send us a message with your order number — we’ll assist you quickly and without hassle.
Here you’ll find answers about our products
Product Information
What materials are used for your sleep masks?
Our sleep masks are crafted from soft, breathable fabrics designed for maximum comfort and long-lasting quality.
Are the masks adjustable?
Yes, they come with a secure elastic strap that fits comfortably on any head size.
Can I wash the sleep mask?
Yes — we recommend hand washing with a mild detergent to preserve the fabric’s quality.
Do the masks really block out all light?
Yes, they are engineered to block 100% of light for deep, uninterrupted sleep.
Are the products suitable for sensitive skin?
Absolutely — we use skin-friendly materials, ideal even for sensitive or delicate skin.
“Good sleep forms the foundation for mental clarity, physical recovery, and emotional balance — and Moonelle has made that accessible for so many people.”
Dr. Elena Weiss, Sleep Health Specialist
Where comfort and calm meet
Discover how deeper, more restorative sleep can transform your life.
Moonelle blends comfort, elegance, and thoughtful design — for nights filled with rest, ease, and renewed energy in the morning.